Information about us

We operate the website www.imooore.com. We are imooore LTD, a company registered in England and Wales under company number 12786696 and with our registered office at 289 Kennington Lane, London, England, SE11 5QY. Our VAT number is 354749565.

What these terms cover

These are the terms and conditions on which we supply products to you, whether these are goods or digital content.

Why you should read them

 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there are a problem, and other important information.

Access to our Website

Access to and use of this Website and the products and services available through this Website (collectively, the  “Services”) are subject to the following terms, conditions, and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service and that you agree to comply with them, as may be updated by us from time to time. If you do not agree to these Terms of Service, you must not use this Website. We may change these terms and conditions by posting the revised version on our website at any time. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our website following the effective date shown. We recommend that you save a copy of these terms for future reference.

Access to this Website is permitted temporarily, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may also contain links to other websites, which are not operated by imooore (the “Linked Sites”).imooore has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

How the contract is formed between you and us

 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. The contract between us (Contract) will only be formed when we or our partners despatch your product. The contract will relate only to those products we despatch. We will not be obliged to supply any other products which may have been part of your order until the despatch of such products.

Consumer rights

If you are contracting as a consumer, you may cancel a contract at any time within fourteen (14) working days, starting on the day after the contract is made. In this case, you will receive a full refund of the price paid for the products following our refunds policy. To cancel a contract, you must inform us in writing. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We are unable to cancel a contract against a perishable or personalized product unless they are faulty. This provision does not affect your other statutory rights as a consumer.

Availability and delivery

Your order will with reasonable endeavor be fulfilled by the delivery schedule set out in the Despatch Confirmation, if no delivery date is specified, then within a reasonable time, unless there are exceptional circumstances.

Risk and title

The products will be at your risk from the time of delivery.

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Price and payment

The price of the products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

Product prices include VAT. 

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already despatched.

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Despatch Confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognized by you as an error. 

Our refunds policy

If you return a product to us:

1. because you have canceled the contract between us within the fourteen (14) day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day you gave notice of cancellation.

In this case, we will refund the price of the product in full and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us;

1. for any other reason, we will examine the returned product and will process your refund within a reasonable period. We will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day, we received your return. We will refund the price of a defective product in full, any applicable delivery charges.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Certain items are excluded from our returns policy Inc. personalized, perishable, made to measure, and gift vouchers. This does not affect your statutory rights.

Warranty

We warrant to you that any product purchased from us through our site will, on delivery and for the following twelve (12) months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied provided that said product has been used by the manufacturers’ usage instructions.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law imooore and its suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties,and other terms which might otherwise be implied by statute, common law, or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute,

at common law or otherwise. This does not affect imooore’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Written communications 

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information,and other communications that we provide to you electronically

comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Indemnity

You agree to indemnify, defend and hold harmless imooore, its directors, officers, employees, consultants, agents, and affiliates, from any third party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

imooore shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Complaints

We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any questions, complaints, or comments. You can contact our customer service team by emailing: hello@imooore.com or writing to imooore LTD, 289 Kennington Lane, London, England, SE11 5QY, UK. If your dispute remains unresolved, you may be eligible to use the European Commission’s Online Dispute Resolution platform.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These terms and conditions are to be construed by the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts. 

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any preceding and contemporaneous agreements between you and imooore. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of imooore.